Des Moines Chapter Event - Successful Scheduling & Workflow Management

Description

Successful Scheduling & Workflow Management
In-person training with
Clint White
 

Is your shop overwhelmed with appointments and with sold work? Are you struggling to source parts & complete repairs on-time? Are you constantly over-promising and under-delivering? For many in our industry this is the case and there seems to be no end in sight. In fact, it goes without saying that the world around us has changed drastically in the last few years however for many shops, the methodology regarding scheduling and workflow management remains the same. The purpose of this class is to educate Service Advisors and Shop Owners on how to properly set expectations with your customers and successfully schedule repairs and service in a way that is more practical, profitable and productive; resulting in fewer come-backs, on-time repairs, and an elevated customer experience. Don’t pass up this opportunity to refine your process and move your business forward in today’s “new normal”.

Clint White has been passionately immersed in the Automotive Industry for over 25 years. He is a Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications.