BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P3D REFRESH-INTERVAL:P3D CALSCALE:GREGORIAN BEGIN:VEVENT DTSTART:20251016T230000Z DTEND:20251017T020000Z X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Cedar Rapids Chapter Meeting - Explaining Diagnostics\, Repairs\, and Maintenance with Confidence DESCRIPTION:Explaining Diagnostics\, Repairs\, and Maintenance with Confidence\n\nPresented by: Coralee Zueff\n\n \n\n\nWhile technicians often have a wealth of training opportunities\, service advisors are frequently left without the same level of development. However\, the success of any automotive shop hinges on the advisor's ability to effectively communicate\, sell\, and upsell services to customers. Without this balance\, both financial performance and team morale can suffer.\n\nIn this interactive session\, we'll focus on practical strategies to help you boost service sales and enhance customer communication. We'll begin by tackling real-world diagnostic case studies\, diving into how to communicate diagnostic processes to customers effectively emphasizing the critical point that diagnostics are not a free service.\n\nNext we'll review modern manufacturer maintenance schedules\, diving into extended oil change intervals and lifetime fluids. Finally\, we'll explore commonly recommended maintenance services\, with plenty of room for active discussion and participation.\n\n\n\nPre-order your book: Shops can pre-order until September 30 to guarantee they will receive a copy at the Road Shop. Click here to order. X-ALT-DESC;FMTTYPE=text/html:
Explaining Diagnostics\, Repairs\, and Maintenance with Confidence
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Presented by: Coralee Zueff
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While technicians often have a wealth of training opportunities\, service advisors are frequently left without the same level of development. However\, the success of any automotive shop hinges on the advisor&rsquo\;s ability to effectively communicate\, sell\, and upsell services to customers. Without this balance\, both financial performance and team morale \;can suffer.

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In this interactive session\, we&rsquo\;ll focus on practical strategies to help you boost service sales and enhance customer communication. We'\;ll begin by tackling real-world diagnostic case studies\, diving into how to communicate diagnostic processes to customers effectively&mdash\;emphasizing the critical point that diagnostics are not a free service.

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Next we&rsquo\;ll review modern manufacturer maintenance schedules\, diving into extended oil change intervals and lifetime fluids. Finally\, we'\;ll explore commonly recommended maintenance services\, with plenty of room for active discussion and participation.
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\nPre-order your book: \;Shops can pre-order until \;September 30 \;to guarantee they will receive a copy at the Road Shop. \;Click here to order.

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\n LOCATION:Kirkwood Community College Automotive Technology Center 101 50th Ave SW Cedar Rapids\, IA 52404 UID:e.9124.1737 SEQUENCE:3 DTSTAMP:20260407T074211Z URL:https://member.asa-midwest.org/events/details/cedar-rapids-chapter-meeting-explaining-diagnostics-repairs-and-maintenance-with-confidence-1737 END:VEVENT END:VCALENDAR