Springfield Chapter Meeting - Selling Yourself, and the Maintenance Will Follow

Description

Selling Yourself, and the Maintenance Will Follow
Service Advisor Training presented in person by
Bradley Carpenter, BG Services

In a lot of shops today, our guests feel like they are in line for fast food.  The only thing more stale than the service we are providing are the “french fries” that have sat under the heat lamp too long!  That’s what WE are serving our guests… a timeworn experience.  Today’s guests are smart, dynamic, and are looking for professionalism, convenience, and comfort… not a fast paced and unprepared environment.  They deserve better and will defect to our competition if we don’t analyze how we are serving.  The selling process starts well before you meet your guests at your shop.  In this class, we will dive into the psychology, physiology, and sellchology to see what behaviors, attitudes, and techniques are essential to produce results that your guests will want to come back time and again.
 
In this class we will:

• Set the stage before the customer arrives.
• Document what being “prepared” for a guest visit looks like.
• Understand how communication is used effectively to alleviate guest mystification.
• Look at what behaviors, attitudes, and techniques are best practice to deliver great service.
• Take the MPI from the “page to the stage” and work on professional presentation techniques that will increase Guest Satisfaction and your bottom line.
• Build advisors confidence to achieve their personal goals through role playing and experience sharing.