ASA Midwest

Kansas City / Lawrence / Topeka Chapter Meeting: The Art of Checking in the Customer

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Name: Kansas City / Lawrence / Topeka Chapter Meeting: The Art of Checking in the Customer
Date: June 19, 2018
Time: 6:30 PM - 9:00 PM CDT
Registration: Register Now
Event Description:

The Art of Checking in a Customer
presented in person by David Eschbach, owner of Spirit One Consulting


This presentation dissects the process of checking in the customer. All too often the service writer/adviser checks in the customer using only the information the customer is prepared to provide. The Art of Checking in the Customer details a series of eight logically arranged questions to ensure we are harvesting the right information.
- Understanding that coaching your team is more efficient and effective if you are using an established system.
- Defining how logically arranged questions will influence the customer to provide more information.
- Define how using an established process is more efficient and will positively affect work flow and billable time.
Location:

Matt Ross Community Center
Plaza / Vista Room
8101 Marty
Overland Park, KS 66204

Date/Time Information:
Tuesday, June 19, 2018
6:30 - 9:00 pm
Contact Information:
Heather Sebben
Fees/Admission:
ASA Members - $45
Non-Members - $95
** Includes Dinner & Training **
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