Central Missouri Chapter Meeting: The Art of Checking in a Customer

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Name: Central Missouri Chapter Meeting: The Art of Checking in a Customer
Date: May 14, 2019
Time: 6:30 PM - 8:30 PM CDT
Event Description:
The Art of Checking in a Customer
presented in person by David Eschbach, Clutch Performance Group

This presentation dissects the process of checking in the customer. All too often the service writer/adviser checks in the customer using only the information the customer is prepared to provide. The Art of Checking in the Customer details a series of eight logically arranged questions to ensure we are harvesting the right information.
• Understanding that coaching your team is more efficient and effective if you are using an established system.
• Defining how logically arranged questions will influence the customer to provide more information.
• Define how using an established process is more efficient and will positively affect work flow and billable time.

 

 
Location:
D. Rowe's Restaurant
1005 Club Village Dr.
Columbia, MO 65203
Date/Time Information:
Tuesday, May 14, 2019
6:30 - 8:30 pm

 
Contact Information:
Julie Gilmor
Fees/Admission:
MWACA Members: Details coming soon
Non-Members: Details coming soon
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