The Art of Checking in a Customer
presented in person by David Eschbach, Clutch Performance Group
This presentation dissects the process of checking in the customer. All too often the service writer/adviser checks in the customer using only the information the customer is prepared to provide. The Art of Checking in the Customer details a series of eight logically arranged questions to ensure we are harvesting the right information.
• Understanding that coaching your team is more efficient and effective if you are using an established system.
• Defining how logically arranged questions will influence the customer to provide more information.
• Define how using an established process is more efficient and will positively affect work flow and billable time.