Central Missouri Chapter Meeting - Process & Procedures for Your Front Office
Date and Time
Tuesday Feb 20, 2018
6:30 PM - 8:30 PM CST
Tuesday, February 20, 2018
6:30pm - 8:30pm
Location
HyVee
Rock Bridge Shopping Center
405 E Nifong Blvd
Columbia, MO 65201
Fees/Admission
ASA Members - $25
Non-Members - $35
** Includes Dinner & Training **
Receive a $5 discount if you register by Tuesday, February 9th.
Website
Contact Information
Heather Sebben
Send Email
Description
Process & Procedures for Your Front Office
presented live in person by Mike Lasuzzo
sponsored by 
Join us as we discuss understanding how we can be more consistent with our customers to ensure that they understand the clear next steps with their vehicle. Topics to be included are greeting the customer, walking around the vehicle (damage), reviewing history, clear expectations, status call, presenting an inspection, closing the sale and setting up next service.
